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Services Pre-Planning On-site Operations Manager Site Inspection Travel Director Experienced Staff Support Arrivals Meet & Greet Departures Meet & Greet Transportation Staff Hospitality and Meetings Tour Guides

Services Diane is available for full project management or to supplement your team efforts in pre-planning and on-site logistics and operations support in the San Francisco Bay area and beyond. Diane personally provides as much or as little support as necessary. She will also add and manage staff members as required for each assignment, thereby maximizing your budget. Whether large or small, every client and every program receives Diane's unparalleled destination expertise, personalized touch and superb attention to detail which guarantees that your program from conception to completion reflects the spirit, intent and return on investment that you seek. Customize Diane's services to work in complete synchronization with your goals and objectives. She is available day-to-day or on a full consecutive week/month contractual basis. Pre-Planning Diane is an experienced senior level manager of clearly identifiable quality in the destination management and meeting/incentive industries. She will work with you on any or all aspects of planning your program. corporate gifts research and procurement convention shuttle systems logistics planning corporate social responsibility vendor options research and coordination dine-a-rounds site inspection and logistical planning event transportation logistics for individual VIP and groups food and beverage coordination manifest development and management for individual VIP and group arrivals/departures meeting room logistics and attendee reservations monitoring scheduling and contacting external on-call staff for hospitality, meet & greet, meeting support and transportation site research and inspection for hotels, venues and restaurants team building activities research and booking tours and activities research and booking, logistics, attendee reservations monitoring vendor research and coordination for a/v, décor, entertainment, F&B, hotel, tour/activity, speaker, transportation, virtual platform written program instructions Or any other detail that you may need assistance with On-site Operations Manager Diane is a talented and dynamic senior level professional in the destination event management and meeting/incentive industry who will act on your behalf instructing all suppliers as to the expectations for successful execution. She specializes in custom tour packages, meeting/incentive program components, safe and efficient transportation services, special events, unique private and group dining experiences, and VIP coordination. (up to 27,000 guests) Extensive destination knowledge, superb attention to detail and quality service with a flexible, enthusiastic, hands-on approach means that your goals and objectives and ultimately your customer service and return on investment expectations will be exceeded! Specialties: breakout sessions - room setup management convention shuttle system vehicles and on-site staff synchronization event transportation vehicle and staff coordination food & beverage BEOs execution for all program components hospitality desk staff and materials management manifest, vehicles and meet & greet staff coordination at all airports registration staff assistance signage organization tours and activities vehicles and staff on-site organization VIP and speaker coordination Or any other detail that you may need assistance with Site Inspection Diane is a destination expert of unique quality in the destination event management industry and will tailor your site inspections specifically to your goals and objectives. She will set up meetings in advance, provide a custom site inspection journal for you to take notes at the venues/properties and provide a photo log to be sent to you soon after your visit. By the end of your site visit, you'll be familiar with the best venues and activities to suit your guests. Travel Director Diane is a professional with real-world knowledge and experience of the meeting/incentive industry on the global stage. She will go above and beyond to ensure a well-run program. Everything will appear extremely efficient and seamless to the attendees. Specialties: food & beverage management ground transportation logistics - arrival/departures, events hospitality meetings - general session and breakouts registration staff room delivery coordination signage tours and activities VIP and speaker coordination Domestic Destination Knowledge: Alaska - Anchorage, Denali, Inside Passage Arizona - Grand Canyon, LakePowell, Monument Valley, Tucson California - Carmel/Monterey, Los Angeles Disneyland/Universal Studios, Eureka, Lake Tahoe, Napa/Sonoma Wine Country, Redwood Highway, Sacramento, San Diego, San Francisco, San Jose/Silicon Valley, Sequoia, Death Valley, Yosemite Florida - Orlando Hawaii - Kona, Oahu Massachusetts - Boston, Cape Cod, Plymouth Nevada - Las Vegas/Hoover Dam, Reno Oregon - Ashland, Columbia Gorge, Oregon Coast Highway, Portland, Willamette Valley Maryland - Baltimore New York - New York City Pennsylvania - Philadelphia, Gettysburg Utah - Arches, Bryce Canyon, Moab, Salt Lake City, St. George, Zion Washington - Puget Sound/Islands, Seattle Washington D.C. International Destination Knowledge: Canada - Northwest Territories, Vancouver, Victoria Europe - Italy, Switzerland Mexico - Mexican Riviera region Nepal - Mt. Everest Region Orient - Korea, Singapore China - Beijing, Shanghai, Xian South America - Chile, Easter Island, Patagonia (Chile/Argentina) Experienced Staff Support When additional staff is needed, Diane has developed a successful relationship with a fabulous professional group of support staff. They are experienced, trained and well practiced professionals. The majority of the on-call staff are certified professionals in the events, hospitality, meeting/incentive and transportation industries. Matched specifically with your program needs, they will give your guests the VIP treatment. They are knowledgeable of history, logistics and scope of what the Bay Area has to offer your guests - airport meet & greet, convention transportation shuttle systems, hospitality, meeting and registration support, transportation event transfers and tour excursions/activities. Arrivals Meet & Greet First impressions never get a second chance. The event or convention begins the moment a guest steps off the airplane. Experienced and well practiced, on-site staff are knowledgeable of all commercial Bay Area (SFO, SJO, OAK) and local executive airports and will certainly add "that special touch" to ensure that your program gets off to a successful start. Based on your desired level of service, the professional Meet & Greet Lead will synchronize the meet-and-greet uniformed specialists with flights to ensure that your guests are met in a friendly and professional manner. As early or as late as their flight arrives, staff will be ready to direct your guests to their transportation in a professional and courteous manner. Departures Meet & Greet The last impression is as important as the first impression. The professional Meet & Greet Lead and meet-and-greet uniformed specialists will be ready and waiting to assist your group for their transfer back to the airport. They will be at hotel curb-side to meet & greet with last minute information and direct your guests and their luggage to their transportation. Transportation Staff A logistically sound transportation system is the foundation of an event or convention. No group is too small or too large. Each receives Diane's full dedication. Diane will schedule and coordinate staff, all your equipment and facilitate your guests' smooth and safe transportation and ensure that all phases of the program are balanced, cost effective and stress free. Hospitality and Meeting Support Allow Diane to help you focus on just one thing ... your business. In addition to planning and/or managing the event, when it comes to executing it, Diane has a successful relationship with a fabulous group of local professional support staff who she will bring in when required. Experienced, dedicated and cross trained, Diane will ensure that the on-call staff understands the total picture. On-site, this ensures quality service with a personal hands-on approach. This team guarantees that every detail of your program runs smoothly, on time and meets your specific needs. The majority of the on-call staff are certified professionals in the events, hospitality, meeting/incentive and transportation industries. The on-site meeting professionals with real-world experience of industry best practices can anticipate, plan and react to details without missing a beat. Many of them are independent meeting planners and travel directors who bring valuable knowledge surrounding various facets of the program. Because the on-site hospitality professionals are knowledgeable of the entire Bay Area, they can provide invaluable local up-to-date information - restaurant suggestions and reservations, sightseeing opportunities, shopping information, golf reservations, theater or sporting event seats, and more. They give indispensable assistance when the hotel concierge is overloaded with requests from other hotel guests outside of your group. A selection of local material on the area for your use on-site can also be provided. Tour Guides Top-notch tour guides are specialized and well-informed of both history and scope of Silicon Valley, San Francisco, the Wine Country and other parts of Northern California. They are dedicated to providing a unique and memorable experience for your guests and many are certified members of the San Francisco Tour Guide Guild. Tour guides understand the complexities of moving groups and will coordinate all aspects of each tour including vehicle prep and guest departure, manage all admission fees, venue appointment schedule and ensure the safe return of all guests.

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Diane & Company | 650-833-8797